FAQ（Frequently Asked Questions）
# Frequently Asked Questions (FAQ)
## How long does shipping take?
Orders are typically processed within 1–3 business days.
Estimated delivery times:
- United States: 7–15 business days
- Canada: 7–18 business days
- Europe: 8–18 business days
- Other countries: 10–25 business days
Tracking information will be sent once your order ships.
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## Do you offer free shipping?
Yes! We offer free standard shipping on eligible orders. Shipping costs (if applicable) will be shown at checkout.
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## How can I track my order?
Once your order is shipped, you will receive a tracking number by email.
Please allow 2–5 business days for tracking updates.
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## What if my order arrives damaged?
We’re sorry! Please contact us within 48 hours of delivery and include photos of the damaged item.
We’ll work quickly to resolve the issue.
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## Can I return or exchange an item?
Yes. Please review our Return & Refund Policy for full details.
If you need help, contact:
**support@[yourdomain].com**
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## Can I cancel my order?
Orders can usually be canceled within 12 hours after purchase.
Please contact us as soon as possible.
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## What payment methods do you accept?
We accept major credit/debit cards and secure online payment methods available at checkout.
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## Are your toys safe for children?
Yes. Product safety is extremely important to us. Please always review age recommendations and safety instructions listed on each product page.
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## How can I contact customer support?
Email us anytime:
**support@[yourdomain].com**
We aim to reply within 24–48 business hours.